May 8 - Instacart CEO to leave for OpenAI | 3 ways grocers can boost customer loyalty

3 ways grocers can boost customer loyalty through in-store experiences; One year later, Target calls express self-checkout a success; Grocery Outlet’s new CEO outlines 4 key priorities

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Daily Dive

May 8, 2025 | Today’s news and insights for grocery leaders

TRENDLINE

How Top Retailers Are Preventing Loss

As shoplifting and inventory loss rise, today’s grocers are turning to technology to fight back. Explore how companies like Walmart combat theft and shrink in this Trendline.

UPDATED

Instacart CEO to step down

Fidji Simo, who is leaving to lead OpenAI's applications division, told employees in a letter that she will remain in her role for the next few months as she works with a yet-to-be-named successor.

Opinion

3 ways grocers can boost customer loyalty through in-store experiences

Incorporating enhanced product assortment and smart use of technology are key strategies that distributors and grocery retailers can leverage to retain shoppers, writes Nicole Hudson of KeHE Distributors.

One year later, Target calls express self-checkout a success

The retailer’s self-checkout limits led to shorter transaction times, a higher net promoter score and more customers choosing staffed registers.

Sponsored Content by Toshiba Global Commerce Solutions

The convenience of modularity

What if tech could flex to fit your life? Here’s why modularity matters more than ever.

Grocery Outlet’s new CEO outlines 4 key priorities

Jason Potter told investors he sees “tremendous opportunity” to differentiate the discounter’s experience and improve efficiencies in areas like supply chain.

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Trendline

What We're Reading

Reuters

Grocery chain OK Zimbabwe’s majority shareholders back $30 million rights issue, CEO says

WVTM13

‘Relief is coming:’ Bill to lower grocery tax heads to governor’s desk with overwhelming support

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