May 8 - ChatGPT grows shopper friendly | Cyberattack spree hits UK retailers

EBay rolls out conversational AI shopping agent; UK authorities warn of retail-sector risks following cyberattack spree; Amazon remains bullish on AI as Alexa+ rolls out; Mattress Firm taps AI platform to improve inventory flow

View online | Signup

Tech weekly

May 8, 2025 | This week’s tech news and insights for retail leaders

BROUGHT TO YOU BY — Avanade

How top retailers use AI agents for growth

Retailers that help customers in their moment of need with AI-driven insights boost basket spend, loyalty and lifetime value. Discover how to unify, contextualize and democratize siloed data to drive AI agent success. Download our report.

ChatGPT is getting more shopper friendly

OpenAI wants to make it easier for shoppers to find, compare and buy products as more customers turn to generative AI for purchases.

EBay rolls out conversational AI shopping agent

The tool offers suggestions and advice based on customers’ shopping preferences to assist with product discovery.

UK authorities warn of retail-sector risks following cyberattack spree

Three major retail brands, including Harrods and Marks & Spencer, have been targeted in recent weeks.

Amazon remains bullish on AI as Alexa+ rolls out

The AI agent has reached more than 100,000 users to a positive early response, but Amazon is just beginning to reinvent CX through AI, according to CEO Andy Jassy.

Mattress Firm taps AI platform to improve inventory flow

Using Invent.ai technology, the retailer will aim to upgrade demand forecasting and distribution center replenishment.

From Our Library

Trendline

What We’re Reading

Marketing Dive

Why QVC is targeting Gen X with a TikTok livestream shopping event

CIO Dive