Posted on: Mon, 22 Dec 2025 13:17:00 UTC
Impact Start Time: Mon, 22 Dec 2025 13:16:53 UTC

Chennai II, Hyderabad I, Mumbai VI Datacenter Issue
Customer Impact: A subset of customers might face intermittent issues with new policy enforcement.
Next Update: 4hrs
Datacenters affected: APAC, Chennai II, Hyderabad I, Mumbai VI
Status: In Progress
Event Type: Under Investigation

Zscaler has detected an issue with our Chennai II, Hyderabad I, Mumbai VI datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. 

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Update - Mon, 22 Dec 2025 13:52:50 UTC

We have identified the root cause for this issue and we are currently working to mitigate the issue.


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