Posted on: Mon, 22 Dec 2025 09:27:45 UTC	Resolved on: Mon, 22 Dec 2025 14:06:41 UTC
Impact Start Time: Mon, 22 Dec 2025 09:27:23 UTC	Impact Remediated: Mon, 22 Dec 2025 10:56:13 UTC

Zidentity Portal Issue Customer Impact: Customers may encounter intermittent connection problems when logging in to the Zidentity Portal. Next Update: 4 hours Services affected: Authentication Status: Resolved Event Type: Service Degradation Zscaler has detected an issue with the user authentication on its zslogin.net Cloud. Customers may encounter intermittent connection problems when logging in to the Zidentity Portal. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available. Latest Update - Mon, 22 Dec 2025 14:06:41 UTC Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability. Update - Mon, 22 Dec 2025 10:56:26 UTC Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures. Update - Mon, 22 Dec 2025 14:06:41 UTC Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

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