Posted on: Tue, 23 Dec 2025 08:18:08 UTC
Impact Start Time: Tue, 23 Dec 2025 08:18:01 UTC
Impact Remediated: Tue, 23 Dec 2025 08:38:07 UTC

Lagos II Datacenter Issue
Customer Impact: Customers who are using IPSEC or ZCC Tunnel 2.0 as traffic forwarding might face issues.
Datacenters affected: EMEA, Lagos II
Status: Monitoring
Event Type: Under Investigation

Zscaler has detected an issue with our Lagos II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. 

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Update - Tue, 23 Dec 2025 08:38:21 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.


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