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You now have more ways than ever to conveniently request prescription refills—by contacting the Pharmacy Call Center, the RX Refill App, My HealtheVet, or AudioCARE phone system.
VA Loma Linda Pharmacy will be launching AudioCARE Prefill, a new pharmacy service designed to make medication management even easier. Prefill sends a friendly automated call or text when your medication is running low, giving you the option to request a refill or start a renewal with just a quick reply—no need to remember due dates or wait for reminders. If you have a mobile number on file with the VA, there's no need to sign up.
If you'd like to call proactively to request a refill, you can call 1-866-289-3300.
What makes AudioCARE Prefill helpful for Veterans?
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Convenience: Refill or renew right from your phone—anytime, anywhere.
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Peace of mind: Automatic reminders help prevent gaps in treatment.
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No sign‑up needed: If VA has a phone number on file, you’re already enrolled.
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Veteran‑friendly choices: Respond to the text/call, or continue using the refill method you prefer.
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Flexible opt‑out: Reply “STOP” anytime if you no longer want notifications.
 VA Loma Linda is committed to improving communication with Veterans we serve and have expanded our automated process to mail test results post-visit. This is one of several ways Veterans can receive and access their own records ensuring they are up to date on their own test results, which can include laboratory and radiology results. This expansion of services helps reduce test result communication delays, and allows your team to continue to focus on direct Veteran care. If you have any questions about the process, contact your provider directly. You can also learn about the other opportunities to access test results, and other VA Benefits by downloading the VA: Health and Benefits application which you can .
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